Mediation service in the school. Organization of mediation service in an educational institution

Initially, mediation is one of the methods of alternative dispute resolution with the participation of a third neutral, impartial, uninterested party in this conflict - a mediator who promotes reconciliation of the parties or the achievement of certain agreements, while the parties fully control the decision-making process to resolve the dispute and its conditions. permissions.

Mediation is characterized by certain conditions and rules of conduct, the sequence of actions and phases, and mediation is based on the following principles:

• voluntariness,
• confidentiality,
• mutual respect,
• equality of the parties
• neutrality and impartiality of the mediator,
• transparency of the procedure.

Areas of application of mediation

• Inter- and intra-corporate disputes;
• Disputes in the banking and insurance sector;
• Support of projects, the implementation of which affects the interests of many parties;
• Conflicts at work;
• Family disputes;
• Disputes related to copyright and intellectual property;
• mediation in education;
• Intercultural conflicts, and much more.

School mediation (or mediation at school)

School reconciliation services have been introduced in schools for many years. School mediation services are another tool for resolving school conflicts. The work of school mediation is regulated by the Letter of the Ministry of Education and Science of the Russian Federation dated November 18, 2013 No. VK-844/07 “On the submission of methodological recommendations on the organization of school mediation services”.

School mediation is a democratic institution. The need for the development of such institutions is due to the fact that the number of antisocial families, children with deviant behavior, children with suicidal behavior is increasing. In this regard, the school needs to look for ways to influence and non-standard interaction with students in order to minimize disputes, conflicts and their negative consequences and create a favorable, comfortable environment for students in the school.

Such a democratic institution as mediation is widespread in countries with a high legal culture and is used in all spheres of society. The development of school reconciliation services contributes to the development of both civil society and civic consciousness of children and develops the skills of constructive communication in the student community. Due to the functioning of this service in the school, the number of conflict situations, the number of offenses is reduced, conditions are created that ensure the openness and accessibility of the activities of the school and not only.

What is a school mediation service?

The School Mediation Service is a service created in educational organization and consisting of employees of an educational organization, students and their parents who have received the necessary training and education in the basics of the method of school mediation and the mediative approach.

School mediation solves a number of important psychological and legal issues.

The activities of school mediation services are based on:

• ensuring the formation and training of “groups of equals” (“groups of equals” are groups of children who are united to learn the mediation procedure and the mediative approach with the aim of subsequently applying this knowledge and skills in resolving disputes, preventing conflicts among peers, and also for disseminating the knowledge gained , skills and experience among peers, junior and senior students). Teaching the method of school mediation to students and preparing “groups of equals”. Formation of "groups of equals" of students of an educational organization in two age groups: grades 5-8 and grades 9-11;
• the use of a mediative approach in the framework of the work on the prevention of neglect and homelessness, drug addiction, alcoholism, smoking, juvenile delinquency;
• the use of a mediative approach, as well as positive communication technologies in corrective work with juvenile delinquents, including in communication with employees law enforcement and representatives of commissions for minors and protection of their rights.

Concepts of mediation

Federal Law of July 27, 2010 No. 193-FZ “On an alternative procedure for resolving disputes with the participation of an intermediary ( mediation procedure)" reveals the concepts of how mediator, mediation agreement, mediation procedure.

Mediation procedure- a way to resolve disputes with the assistance of a mediator on the basis of the voluntary consent of the parties in order to achieve a mutually acceptable solution.

What is a mediator?

Mediator- independent individual, or an experienced professional, ideally with practical experience as a psychologist and relevant conflict resolution skills, engaged by the parties as a dispute mediator to assist the parties in reaching a resolution on the merits of the dispute.

mediation agreement- an agreement reached by the parties as a result of the application of the mediation procedure to a dispute or disputes, to individual disagreements in a dispute and concluded in writing.

The mediator organizes assistance to the conflicting parties participating on a voluntary basis in the process of finding a mutually acceptable and viable solution that will subsequently satisfy their interests and needs.

Mediation (reconciliation)- this is a method of resolving disputes with the assistance of a mediator (an independent person or persons involved by the parties as mediators in resolving a dispute to assist the parties in developing a decision on the merits of the dispute) on the basis of voluntary participation in order to reach a mutually acceptable solution.

School reconciliation services have been introduced in schools for many years. School mediation services are another tool for resolving school conflicts. The work of school mediation is regulated by the Letter of the Ministry of Education and Science of the Russian Federation dated November 18, 2013 No. VK-844/07 “On the submission of methodological recommendations on the organization of school mediation services”.

Federal Law of July 27, 2010 No. 193-FZ “On an alternative procedure for resolving disputes with the participation of an intermediary ( mediation procedure)" reveals the concepts of how mediator, mediation agreement, mediation procedure.

The school mediation service is:

Resolving conflicts by the school itself.

Changing traditions of responding to conflict situations.

Prevention of school maladjustment.

School self-government of school teenagers.

The main purpose of the school mediation service consists in the formation of a prosperous, humane and safe space (environment) for full development and socialization of children and adolescents, including in the event of difficult life situations, including their entry into conflicts.

Tasks of the mediation service:

creation of a system of protection, assistance and guarantees of the rights and interests of children of all ages and groups using the method of school mediation and a restorative approach;

introduction of new forms, technologies and methods of work to resolve conflicts by peaceful means;

integration of the method of school mediation into the educational process and the system of education, increasing the effectiveness of social and psychological help provided to children;

advanced training of school teachers on the application of the mediation procedure in everyday teaching practice.

Legal basis for the organization of school mediation services in educational institutions

The legal basis for the creation and operation of school mediation services is:

• Constitution Russian Federation;
• Civil code Russian Federation;
• Family code Russian Federation;
• Federal law dated July 24, 1998 N 124-FZ "On the basic guarantees of the rights of the child in the Russian Federation";
• Federal law dated December 29, 2012 N 273-FZ "On Education in the Russian Federation";
• Convention on the rights of the child;
• Conventions on the protection of children's rights and cooperation, concluded in The Hague, 1980, 1996, 2007;
• Federal law dated July 27, 2010 N 193-FZ "On an alternative procedure for resolving disputes with the participation of an intermediary (mediation procedure)"

Why do schools need mediation?

Conflict in school, as well as in society, is possible. But we must learn to solve it peacefully.

Mediation, of course, is not a magic wand that would instantly settle all conflicts. However, thanks to mediation, it is possible to at least to some extent reduce the level of juvenile delinquency. It is possible to resolve disputes and conflicts without bringing them to more serious consequences. That is, you can early stages help children so that they do not become criminals or get into a difficult life situation.

In the process of mediation, each participant, both a child and an adult, both an offender and a “victim”, can count on being listened to, heard, they will try to understand him, he will be able to express his position and vision of the situation, and can also offer their own alternatives for resolving the conflict. Such communication in a trusting, respectful atmosphere creates the necessary sense of security, where a dispute resolution can be created, where the parties can come to an agreement, which, most likely, will be inclined to implement, since they were directly involved in its creation.

The school mediation service is ready to work with all participants of the educational institution and organize mediation between:

students;

students and parents;

parents;

teachers and parents;

students and teachers.

If: you had a fight or had a fight, something was stolen from you, you were beaten and you know the offender, you are offended in class and more, then you can contact the school mediation service.

After that, each of the participants will meet with the leader of the reconciliation program to discuss their attitude to what happened and their desire to participate in the meeting.

The meeting follows the following rules:

Since everyone has the right to express their opinion, interrupting talking person it is forbidden. The floor will be given to each participant.

At the meeting, you need to refrain from swearing and insults.

To avoid gossip after the meeting, all information about what is happening at the meeting is not disclosed.

You can stop the meeting at any time or request an individual conversation with the program leader.

SShM team (school mediation service) MBOU Nekrasovskaya secondary school

Mamurina Oksana Valerievna - head of the school mediation service, educational psychologist

The school service of reconciliation (mediation) is a social service operating in the school on the basis of the volunteer efforts of specialists, teachers, and students.

aim The activity of the service is to promote the prevention of offenses and the social rehabilitation of participants in conflict and criminal situations based on the principles of restorative justice.

tasks activities of the school conciliation service (mediation) are:

· conducting reconciliation programs for participants in school conflicts and situations of a criminal nature;

· teaching schoolchildren methods of conflict resolution.

The composition of the school service of reconciliation (mediation):

1. Kapturevskaya Irina Aleksandrovna, defectologist teacher, head of the school reconciliation service (mediation);

2. Sunidieva Anna Sergeevna, educational psychologist

3. Matveeeva Svetlana Sergeevna, social teacher

4. Yakobson Marina Viktorovna, teacher-speech therapist

5. Ovsyannikova Irina Vladimirovna, primary school teacher

Appeals are accepted in weekdaysfrom 09.00 to 15.00to office No. 8, No. 24

You can resolve the conflict with the help of the School Mediation Service and the District Mediation Service.

Mediation- this is a method of resolving disputes with the assistance of a mediator (an independent person or persons involved by the parties as mediators in resolving a dispute to assist the parties in developing a decision on the merits of the dispute) on the basis of voluntary participation in order to reach a mutually acceptable solution.

Based on the definition, mediation- this is a procedure in which the parties to the conflict try to find a common solution that suits everyone with the help of a mediator. The mediator does not make decisions for any party, he only organizes the negotiation process, during which the parties to the conflict can discuss claims against each other, find missing information, develop a list general issues to be resolved and negotiated.

School Mediation Service is a service created in an educational organization and consisting of employees of this institution, students and their parents who have received the necessary training and education in the basics of the method of school mediation and the mediative approach.

The mediator in resolving disputes in his work relies on the following principles:

The first principle is NEUTRALITY OF THE MEDIATOR

The mediator (intermediary) does not decide who is right and who is wrong. The mediator is impartial in relation to all parties to the conflict, not interested in any particular solution. That is why he does not advise and does not make decisions for the parties, but encourages them to find a mutually beneficial way out of the situation. The task of the mediator is to organize the process of effective discussion.

The second principle of mediation is VOLUNTARY

The parties voluntarily participate in the mediation procedure. All participants in the negotiations (including the mediator) can withdraw from the process at any time. The technology assumes that everything happens with the consent of the parties, including the adoption of a decision for the implementation of which they themselves are responsible.

The third principle of mediation is CONFIDENTIALITY

The mediator has no right to disclose information received during mediation without the consent of the parties. The parties also guarantee non-dissemination of the information received in the course of conflict resolution.

The fourth principle of mediation is EQUALITY

Each of the participants has an equal right to speak out, take part in the development, discussion and adoption of the final decision. The mediator gives everyone an equal amount of time and attention.

Work plan of the School service of reconciliation (mediation) MBOU secondary school No. 2

for 2019-2020 academic year

Target:

regular implementation of the activities of the school reconciliation service (mediation), aimed at preventing and resolving conflicts between participants in educational relations on the basis of principles of restorative mediation (a process in which conditions are created for the restoration of the ability of people to understand each other and agree on acceptable options for resolving problems) that arose as a result of conflict or criminal situations.

Tasks:

Ø inform the participants of educational relations about the goals, principles, procedures of the SHSM;

Ø develop and conduct reconciliation programs for participants in conflicts and criminal situations;

Ø form adaptive and effective behavior strategies;

Ø develop communication skills and the ability to resolve conflicts peacefully between participants in educational relations.

Ø reduce the total number of conflict situations in which children are involved, as well as their severity;

Ø create conditions for public participation in solving urgent problems and tasks in terms of the prevention of juvenile delinquency.

During a year

School is a space in which unequal groups of people interact. They differ in age, status, functions. In the educational environment, conflicts are constant. In order to resolve disputable situations and prevent conflicts, the mediation procedure was introduced into the education system at school and in kindergarten. Mediation is a new approach to solving school problems. Its implementation requires reconsidering the ways of influencing schoolchildren and teachers.

The concept of mediation

The mediation procedure is a way to resolve disputes in the best way for the parties to the conflict, a way to reach a compromise.

Conflicts are resolved with the help of an outsider who assesses the situation and applies effective methods problem resolution. The parties to the conflict apply to the mediator voluntarily. The organization in which the mediation service operates develops regulations for the legal support of the activity of an intermediary - a mediator.

Performs the function of mediation professional. An advanced training course has been introduced into the personnel training system for specialists who wish to acquire the specialty of an intermediary. 30 educational organizations in the country received the appropriate license.

mediation participants.

The difference between the mediation system and other ways of resolving disputes is that the warring parties independently seek a way out of their conflict and influence the process of finding a solution.

The mediator does not impose on them ready solution, does not dictate the rules, but only professionally supports the participants, helping them stop the conflict. Thus, the responsibility for the decision lies with the disputants, which allows a compromise to be reached.

The mediation system is developed all over the world. The International Unions for the Support of Mediation have been established. In Russia, the mediation procedure is legally provided for by the provisions of the Federal Law of the Russian Federation No. 193 “On an alternative procedure for resolving disputes with the participation of an intermediary” dated July 27, 2010, as amended and supplemented in 2013.

All-Russian providers of mediation services have been created, which develop regulations, monitor the implementation of the Mediator's Code, and support mediation services throughout the country.

Mediation principles

For high-quality and effective interaction between mediators and participants in the dispute, adhere to following principles:

Scope of application

Mediation is used in all spheres of life, where we are talking about human relationships: from everyday situations to solving corporate problems, including:

• professional relationship between management and employees;
• business relations with partners;
• relations between participants in the educational process in educational institutions, preschool educational institutions and professional educational institutions;
• civil relations;
• relationship between the parties to the trial.

Picks

A mediator is a person who acts as an intermediary in the mediation process. Mediation services can be performed by a trained specialist and a non-professional.

Requirements for a person who performs mediation on a non-professional basis:

• be of legal age;
• have full legal capacity;
• not have a criminal record.

Professional Requirements:

• age from 25 years;
• higher education;
• underwent retraining.

Only professional mediators participate in litigation.

The mediator has no right:

• be a civil servant;
• represent one of the parties, be someone's relative;
• provide psychological and legal services;
• disclose information without the consent of the members of the process.

One or more mediators may be involved in the process. Providers have the right to recommend the candidacy of their representative.

Specificity of school mediation

Mediation at school is the process of settling disputes that arise between participants in the educational process.

Such participants are:

• heads of educational institutions;
• teachers;
• parents and family members of students;
• students.

To organize a mediation service, it is not required to introduce additional positions in the staff. Teachers, psychologists, social workers who already work with children can complete the training program. In addition, children can and should act as school mediators. They learn to solve school problems on their own, and at the same time, they are able to find a way out of the situation more efficiently and quickly, because. see the problem from the inside and understand their peers.

The position "on an equal footing" allows children to increase responsibility for the educational process, socialization at school, and develop emotional intelligence.

The teaching staff accepts the rights of student mediators, does not put pressure on them with authority and status, and treats students as partners.

Organization of school mediation service

In order to introduce a mediation system into education, it should be understood that mediation is an innovative dispute resolution process that has no alternative.

Therefore, high-quality training of specialists is needed, which takes from 24 to 200 hours.

Mediation is not psychological or legal consulting assistance; school psychologists or lawyers cannot be mediators without retraining.

In addition to the problem of retraining, there is a question with the legal framework. To do this, mediation service providers come to the aid of the management of the educational institution or preschool educational institution.

There are also difficulties with the teaching staff. Teachers have developed their own experience in solving problems, they are used to solving disputes, focusing on authority and status. It is difficult to change the minds of experienced teachers. In a preschool educational organization, difficulties arise that are associated with the age of the pupils.

Targets and goals

The goal of service formation is to create favorable conditions to resolve conflicts without harm to participants in the educational process, to increase the safety of the school environment, the use of health-saving technologies.

1. Increasing the social competence of the subjects of the learning process.
2. Creation new form conciliatory practice.
3. Formation of a trusting environment in the school environment.
4. Definition of ethical standards in relationships.
5. Creating space for effective dialogue.

Legal framework in educational organizations

Documents for creating a school mediation service:

• guidelines Ministry of Education and Science on the creation and development of school reconciliation services in educational organizations;
• letter “On the organization of school mediation services in educational institutions” dated 18.11. 2013 No. VK-844/07;
• Decree of the Government of the Russian Federation No. 969 “On the training program for mediators” dated 03.12.2010.

The main stages of the organization

1. Stage of formation.
   The most difficult period for the formation of a new system. At this stage, normative documents, regulations, codes are developed. Candidates for mediators are selected, their composition is formed. At the first stage, there are difficulties with the selection of specialists, there is no experience, there is a high probability of errors, it is necessary to create a new legal framework.
2. Integration stage.
   The introduction of service in the process of education and upbringing. The developed provisions are implemented in practice. Difficulties arise in working with the teaching staff, which is used to resolving conflicts in other ways.
   It is difficult to distinguish between the activities of a school psychologist, the head teacher for educational work and mediation services. It is also difficult for schoolchildren to adapt to new opportunities, not everyone is ready to provide information about conflicts. At this stage, the most effective methods of service are identified.
3. The stage of maintaining effective activity.
   Positive experience allows specialists to resolve disputes for the benefit of the parties. At this stage, specialists gain confidence, errors become less.

Model documents

1. Order "On the establishment of a school mediation service".
2. Regulations on the service in the school. The principles of work are described, the composition of intermediaries is determined.
3. Service work plan. It specifies the goals and objectives of the service, puts marks on their implementation.
4. Sample agreement for the procedure. It is concluded in writing. It lists information about the dispute, the participants, the identity of the mediator, the conditions and terms of reconciliation.

Documentation is posted on the stands in the public domain.

In accordance with paragraph 64 of the Plan of Priority Actions until 2014 for the implementation of the most important provisions of the National Strategy for Action in the Interests of Children for 2012-2017, approved by order of the Government of the Russian Federation of October 15, 2012 No. 1916-r, educational institutions should organize services school mediation, ensuring the protection of children's rights and creating conditions for the formation of a safe space, equal opportunities and protection of their interests.

The development of school mediation services in educational institutions is due to a number of reasons.

In modern society, social stratification in society is increasingly observed. At the same time, the mechanisms of social mobility - social lifts, "providing an equal start and promotion of each person based on his abilities and talents" have not been launched. The lack of social lifts leads to an increase in social tension, anger and conflict, and exacerbation of interethnic relations.

Migration processes are intensifying, interethnic and interfaith problems are aggravating. In this regard, there is a need to develop the skill of the ability to live in a multinational society, to conduct an intercultural dialogue.

Against this background, there are processes of weakening the role of the family as a fundamental social institution. The family is losing its leading position in the processes of socialization of children, in the organization of their leisure. At the same time, these functions are increasingly being assigned to educational organizations.

As a result of these and other factors, asocial manifestations are growing or remain stably high: child drug addiction, alcoholism, neglect and homelessness, child and adolescent crime, delinquency committed by minors, and manifestations of suicidal behavior.

According to sociological research, in 2012, in the age group from 11 to 24 years, the number of regular drug users (with a frequency of at least 2-3 times a month) was 9.6% of the total number of this age group (2.6 million people); the consumption of alcohol-containing products amounted to 50.5% of minors and youth (13.7 million people), and the consumption of tobacco products - 45.6% (12.3 million people).

AT last years the attention of civil society to the problems of creating a favorable, humane and safe environment for the development and socialization of children has significantly increased. Various non-governmental organizations offer a wide variety of measures - from useful and important to fearful.

Together with that Russian Federation is actively integrating into the rapidly globalizing world educational space with a corresponding transition to international norms and standards, methods and technologies of working with children.

Mediation is widely and successfully used in modern world, especially in countries with a high legal culture and a developed civil society, to almost all types of disputes - from family to commercial. According to global statistics, about 80-90% of the cases of the mediation procedure end with the achievement of a mediation agreement, and more than 85% of mediation agreements are performed by the parties voluntarily. Since 2008, the Directive of the European Parliament and the Council of the European Union on mediation has been in force, which has a significant impact on the integration of mediation into the legal and social practice of member countries of the European community and beyond.

The integration of the school mediation method into the educational space goes far beyond the framework of the “child-family-school (educational organization)” interaction. If the humane toolkit for solving difficult situations is successfully introduced in the field of education, it will be more quickly extended to other social spheres and to the whole society as a whole.

Modern society is in dire need of the ability of citizens to interact constructively. To do this, it is necessary to develop social intelligence, the mentality of cooperation, social partnership. The method of school mediation contributes to the solution of these problems in working with children, laying the foundation for the education of future generations based on humanistic values, putting human life, well-being and harmonious development of the individual, positive social interaction in the first place.

Thus, the development of school mediation services is the most important social innovation, it is in demand by life and is becoming one of the priority tasks in the field of modern upbringing and education.

The functioning of school mediation services in an educational organization will allow:

reduce the total number of conflict situations in which children are involved, as well as their severity;

increase the effectiveness of preventive and corrective work aimed at reducing the manifestation of asocial behavior of students;

reduce the number of offenses committed by minors, including repeated ones;

improve the skills of employees of an educational organization for the protection of the rights and interests of children;

ensure openness in the activities of an educational organization in terms of protecting the rights and interests of children;

create conditions for public participation in solving urgent problems and tasks in terms of the prevention of juvenile delinquency;

optimize interaction with bodies and institutions of the system for the prevention of neglect and juvenile delinquency;

improve the psychological situation in the educational organization.

2. Legal basis for the organization of school mediation services in educational institutions

The legal basis for the creation and operation of school mediation services is:

the Constitution of the Russian Federation;

Civil Code of the Russian Federation;

Family code Russian Federation;

Federal Law of July 24, 1998 No. 124-FZ “On Basic Guarantees of the Rights of the Child in the Russian Federation”;

Convention on the Rights of the Child;

Conventions on the protection of children's rights and cooperation, concluded in The Hague, 1980, 1996, 2007;

Federal Law of July 27, 2010 No. 193-FZ “On an alternative procedure for resolving disputes with the participation of an intermediary (mediation procedure)”;

3. The concepts of "school mediation" and "school mediation service"

According to the Federal Law of June 27, 2010 No. 193-FZ “On an alternative procedure for resolving disputes with the participation of an intermediary (mediation procedure)”, mediation is understood as a method for resolving disputes with the assistance of a mediator (an independent person or independent persons involved by the parties as intermediaries in dispute settlement to assist the parties in developing a decision on the merits of the dispute) on the basis of the voluntary consent of the parties in order to achieve a mutually acceptable solution.

There appears to be a typo in the previous paragraph. The date of the named federal law should read "July 27, 2010"

Mediation is an alternative to any directive method of resolving disputes, when the disputing parties are deprived of the opportunity to influence the outcome of the dispute, and the authority to make decisions on the dispute is delegated to a third party.

The mediator is not vested with the right to make a decision on the dispute and does not put pressure on the parties. It only organizes assistance to the conflicting parties participating on a voluntary basis in the process of finding a mutually acceptable and viable solution that will subsequently satisfy their interests and needs.

At the same time, the mediation procedure is not only an effective tool for resolving disputes and conflict situations, but also their prevention and prevention.

Mediation approach - an activity approach based on the principles of mediation, which involves the possession of positive conscious communication skills that create the basis for the prevention and (or) effective resolution of disputes and conflicts in everyday conditions without mediation as a full-fledged procedure.

The mediation approach can be used by anyone who has received appropriate training, including to resolve or prevent disputes and disagreements in which he is one of the parties.

The "School mediation" method is an innovative method that is used to resolve disputes and prevent conflict situations between participants in the educational process as a modern alternative way to resolve disputes.

The "School mediation" method has absorbed all the best that has been accumulated over several decades of the application of the mediation procedure in the world. It is based on a human-centric approach. Being a derivative of classical mediation, it allows you to work comprehensively and effectively with all the subjects involved in the upbringing of the child.

The school mediation service is a service created in an educational organization and consisting of employees of an educational organization, students and their parents who have received the necessary training and education in the basics of the school mediation method and the mediative approach.

School mediation is not limited to the territory of an educational organization. An important role in the integration of the method is played by the involvement of the family, provided that the parents (legal representatives) are trained in the basics of the method. This will allow them not only to want, but also to competently help children in the family in difficult, potentially conflict situations. In particular, in difficult, critical periods of their life and formation.

In turn, in an educational organization, the conflict will be resolved more successfully if parents (legal representatives) guide the child to a mediative approach.

Thus, the method of school mediation allows the educational organization and the family to perceive each other as partners striving for the same goal, and to combine their efforts to ensure the safety and well-being of the child.

4. Goals and objectives of school mediation services

The main goal of school mediation services is to create a prosperous, humane and safe space (environment) for the full development and socialization of children and adolescents, including in the event of difficult life situations, including their entry into conflict with the law.

Achieving this goal is ensured by solving the following main tasks:

creation of a system of protection, assistance and guarantees of the rights and interests of children of all ages and groups, using the method of school mediation and a restorative approach, including children who find themselves in a difficult life situation and are in a socially dangerous situation, children from dysfunctional families, children with deviant (socially dangerous) behavior of children who committed socially dangerous acts and were released from places of deprivation of liberty;

creation, using the procedure of mediation and a restorative approach, of a system of preventive and corrective work with children who find themselves in a difficult life situation and are in a socially dangerous situation, children from dysfunctional families, children with deviant (socially dangerous) behavior, children who have committed socially dangerous acts and have been released from places of detention;

introduction of new forms, technologies and methods of work, including the provision of pre-trial and judicial support for minors who have come into conflict with the law, as well as those who are serving or have served their sentences in places of deprivation and restriction of liberty;

integration of the method of school mediation into the educational process and the system of education, creation of school mediation services in educational organizations to ensure access to mediation for every family and every child;

increasing the effectiveness of social, psychological and legal assistance provided to children, primarily those at risk, by existing bodies and organizations working with children, bringing their work standards to a level that meets European standards, as well as the needs of modern society, optimizing the system of such bodies and organizations;

advanced training of pedagogical workers of educational organizations on the application of the mediation procedure in everyday pedagogical practice;

ensuring openness in activities to protect the rights and interests of children, its accountability to civil society institutions, creating conditions for involving the public in solving problems and tasks in this area;

development of international cooperation in the field of mediation and restorative justice in educational institutions.

The activities of school mediation services are aimed at creating a safe space (environment) not only for children, but also for adults, by promoting the development of a culture of constructive behavior in them in various conflict situations.

The activities of school mediation services are based on:

resolving various and multidirectional conflicts that arise in an educational organization, conducting educational work among colleagues and parents;

preventing the emergence of conflicts, preventing their escalation;

ensuring the formation and training of “groups of equals” (“groups of equals” are groups of children who are united to learn the mediation procedure and the mediative approach with the aim of subsequently applying this knowledge and skills in resolving disputes, preventing conflicts among peers, and also for disseminating the knowledge gained , skills and experience among peers, junior and senior students);

coordination of the actions of the participants of the “groups of equals” in their work to disseminate knowledge about mediation and the basics of positive communication among primary and secondary school students;

providing assistance in resolving conflicts between peers by members of "groups of equals", as well as participating in the role of a co-mediator in resolving conflicts between adults and children;

the use of a mediative approach in the framework of the work on the prevention of neglect and homelessness, drug addiction, alcoholism, smoking, juvenile delinquency;

the use of a mediative approach in the framework of work with children and families in a socially dangerous situation;

the use of a mediative approach as part of the work on fostering a culture of constructive behavior in a conflict situation and creating conditions for choosing non-violent behavior strategies in situations of tension and stress;

the use of a mediative approach, as well as technologies of positive communication in corrective work with juvenile offenders, including in communication with law enforcement officers and representatives of commissions for juvenile affairs and the protection of their rights;

the use of a mediative approach as the basis for maintaining intergenerational communication and the possibility of transferring the main universal spiritual and moral values.

The key indicators of the level of formation of a favorable, humane and safe environment for the development and socialization of the individual are:

reducing the destructive impact of inevitable conflicts between participants in the educational process by teaching adults the basics of mediation, as well as teaching children the mediative approach and technologies of positive communication in “groups of equals”;

reducing the level of aggressive, violent and asocial manifestations among children;

reducing the number of offenses committed by minors;

creating conditions for preventing unfavorable trajectories of a child's development;

increasing the level of social and conflict competence of all participants in the educational process.

At the same time, with the help of mediation and a restorative approach, a new, more effective system of helping families and children, as well as protecting and guaranteeing the rights and interests of children of all ages and groups, including children in difficult life situations or in conflict with by law.

5. The main stages of organizing a school mediation service in an educational organization

To organize a school mediation service, it is necessary to solve the following tasks:

inform employees of the educational organization, students and their parents about the school mediation service;

to motivate employees of an educational organization, students and their parents to participate in the activities of the school mediation service and use the “School mediation” method;

to discuss the activities of the school mediation service among the employees of the educational organization, students and their parents (legal representatives);

organize the development of approvals for the activities of the school mediation service;

to train employees of an educational organization, students and their parents (legal representatives) in the method of "School mediation";

to establish cooperation with bodies and institutions for the prevention of neglect and delinquency, guardianship and guardianship, additional education.

To solve the above tasks, it is necessary to implement the following key activities:

1. Organization of information and educational events for participants in the educational process on issues of school mediation.

1.1 Conducting an introductory seminar for all teaching staff of an educational organization;

1.2 Organization of an introductory seminar on school mediation for the head of an educational organization, his deputies, a psychologist, a social pedagogue and 3-4 teachers;

1.3. Organization of an information and educational event for parents and students of an educational organization, aimed at creating motivation to participate in the work of the school mediation service.

As a result of the implementation of the first stage of creating a school mediation service in an educational organization, an initiative group of employees of this organization, as well as parents of students who are ready to take an active part in the work of the school mediation service, is being formed.

2. Training of the head of the service and its future specialists.

2.1 Training of the head of the school mediation service and its future specialists - school mediators under the program "School Mediation";

2.2 Conducting a cycle of training seminars for parents who have shown interest in the work of the school mediation service being created with the involvement of employees of an educational organization who have been trained under the School Mediation program;

3. Development of agreements on the formation of a school mediation service in an educational organization.

3.1 Consideration of the issue of creating a school mediation service and its further activities by the public administration bodies of the educational organization (school council, parent committee, classroom, school-wide meeting, board of trustees and others);

3.2 Approval of the Regulations on the school mediation service, approved by the public administration body of the educational organization.

3.3. Solving general organizational issues of the school mediation service.

4. Organization of interaction of the school mediation service with all structural divisions of the educational organization, the commission for minors and the protection of their rights, bodies and organizations of the system for the prevention of neglect and delinquency, guardianship and guardianship, additional education.

5. Approbation practical work school mediation services on conflict prevention and resolution, as well as an initial assessment of the effectiveness of the school mediation service.

6. Teaching the method of school mediation to students and preparing “groups of equals”.

6.1 Formation of "groups of equals" from students of an educational organization in two age groups: 5 - 8 grades and 9 - 11 grades.

6.2 Implementation of educational programs for children in "groups of equals".

6. Conclusion

protection of the rights and interests of children and adolescents, crime prevention, assistance to children and families in difficult life situations;

creation of a safe environment conducive to the continuity of the formation of a mentally, physically and morally healthy personality of a child in an educational organization and family;

promotion of positive socialization, as well as re-socialization of minors who are serving or have served their sentences in places of deprivation and restriction of liberty, correctional institutions, as well as those who have not reached the age of criminal responsibility, preventing re-offending.

Document overview

In modern society, there is social stratification. Migration processes are intensifying, interethnic and interfaith problems are aggravating. Weakens the role of the family.

As a result, asocial manifestations grow or remain stably high. We are talking about child drug addiction, alcoholism, neglect and homelessness, juvenile delinquency, etc.

This is the reason for organizing school mediation services in educational institutions.

The "School mediation" method is innovative. It is used to resolve disputes and prevent conflict situations between participants in the educational process as an alternative method. The school mediation service should consist of employees of the organization, students and their parents who have received the necessary training and education.

The functioning of the services will reduce the total number of conflict situations in which children are involved, as well as their severity; improve preventive and corrective work; reduce the number of crimes; improve the qualifications of teaching staff, etc.

The involvement of the family plays an important role in the integration of the method. This will allow parents not only to want, but also competently help children.

The activities of the services are based, in particular, on the formation of "groups of equals". Children unite to learn the mediation procedure and the mediative approach for the subsequent application of this knowledge in resolving disputes, to disseminate the experience gained among peers, junior and senior students.

The stages of organization of the school mediation service are listed.