The Expert Community for Bathroom Remodeling

Decree of the Government of the Russian Federation 307 dated 23.05.06.X

III. The procedure for calculating and paying utility bills

14. Clause is no longer valid. dated 06.05.2011 N 354)

15. The amount of payment for cold water supply, hot water supply, sanitation, electricity supply, gas supply and heating is calculated according to the tariffs established for resource supply organizations in the manner prescribed by law Russian Federation.

If the contractor is a partnership of homeowners, a housing construction, housing or other specialized consumer cooperative or a managing organization, then the calculation of the amount of payment for utilities, as well as the purchase by the contractor cold water, hot water, sewerage services, electricity, gas and heat energy are carried out at tariffs established in accordance with the legislation of the Russian Federation and used to calculate the amount of payment for utilities by citizens.

16. If there are individual, common (apartment) metering devices in the premises and in the absence of collective (common house) metering devices, the amount of payment for utilities is determined based on the readings of individual, common (apartment) metering devices.

17. When applying tariffs that include 2 or more components (in particular, the calculation of the cost of the actually consumed volume of communal resources and the calculation of the cost of their supply), the amount of payment for utilities is calculated as the sum of payments for each of these components.

18. When applying tariffs differentiated by time of day (day and night) and (or) consumed load per unit of time, the amount of payment for utilities is calculated based on the readings of metering devices and the corresponding tariffs.

In the production of heat energy for heating an apartment building using an autonomous heating system, which is part of the common property of the owners of premises in apartment building(in the absence of centralized heating), the amount of payment for heating is calculated based on the readings of metering devices and the corresponding tariffs for the fuel used for the production of thermal energy. At the same time, the costs of maintaining and repairing in-house engineering systems used for the production of thermal energy are included in the payment for the maintenance and repair of residential premises.

When preparing hot water using the in-house engineering systems of an apartment building (in the absence of centralized hot water preparation), the amount of payment for hot water supply is calculated based on the readings of metering devices and the corresponding tariffs for cold water and fuel used for hot water preparation. At the same time, the costs of maintaining and repairing in-house engineering systems used to prepare hot water are included in the payment for the maintenance and repair of a dwelling.

19. In the absence of collective (common house), common (apartment) and individual devices accounting, the amount of payment for utilities in residential premises is determined by:

a) for heating - in accordance with subparagraph 1 of paragraph 1 of Appendix No. 2 to these Rules; (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

b) for cold water supply, hot water supply, water disposal and power supply - in accordance with subparagraph 3 of paragraph 1 of Appendix No. 2 to these Rules. Unless otherwise provided by the contract, the consumer is considered to be temporarily residing in the residential premises during the period, the duration and start date of which are specified by the consumer in the notification sent to the contractor, and the utility bill attributable to the temporarily residing consumer is calculated in proportion to the number of days lived; (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

c) for gas supply - in accordance with subparagraph 5 of paragraph 1 of Appendix No. 2 to these Rules.

20. In the absence of individual metering devices for cold water, hot water, electricity, gas and heat energy in non-residential premises of an apartment building, the amount of payment for utilities in non-residential premises is calculated at the relevant tariffs established in accordance with the legislation of the Russian Federation, as well as based on volumes of consumed communal resources, which are determined by:

a) in the absence of a collective (common house) meter for cold water and (or) hot water in an apartment building - by calculation based on water consumption standards, and in the absence of such standards - in accordance with the requirements of building codes and regulations. When equipping an apartment building with a collective (common house) metering device and individual premises in such a house with individual and (or) common (apartment) metering devices, the amount of payment for utilities is determined in accordance with subparagraph 1 of paragraph 3 of Appendix No. 2 to these Rules; (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

b) for Wastewater- as the total volume of consumed cold and hot water;

c) in the absence of a collective (common house) gas and (or) electric energy meter in an apartment building - by calculation, agreed by the resource supply organization with the person who has concluded an agreement with it, based on the power and operating mode of the consuming devices installed in these premises. When equipping an apartment building with a collective (common house) metering device and individual premises in such a house with individual and (or) common (apartment) metering devices, the amount of payment for utilities is determined in accordance with subparagraph 1 of paragraph 3 of Appendix No. 2 to these Rules; (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

d) for heating - in accordance with subparagraph 1 of paragraph 1, subparagraph 2 of paragraph 2 and subparagraph 2 of paragraph 3 of Appendix No. 2 to these Rules. At the same time, the contractor makes adjustments to the amount of the payment for heating once a year in the manner prescribed by subparagraph 3 of paragraph 2 and subparagraph 3 of paragraph 3 of Appendix No. 2 to these Rules. (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

21. When equipping an apartment building with collective (common house) metering devices and in the absence of individual and common (apartment) metering devices, the amount of payment for utilities in a residential building is determined by:

a) for cold water supply, hot water supply, gas supply and electricity supply - in accordance with subparagraph 1 of paragraph 2 of Appendix No. 2 to these Rules;

b) for heating - in accordance with subparagraph 2 of paragraph 2 of Appendix No. 2 to these Rules. At the same time, the contractor makes adjustments to the amount of the payment for heating once a year in accordance with subparagraph 3 of paragraph 2 of Appendix No. 2 to these Rules.

22. When equipping an apartment building with collective (common house) metering devices, consumers of utility services in an apartment building are obliged to pay for utility services based on the readings of the collective (common house) metering device. (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

23. When equipping an apartment building with a collective (common house) metering device and equipment partially or completely individual and (or) common (apartment) metering devices for premises in such a house, the amount of payment for utilities consumed in residential and non-residential premises, equipped or not equipped individual and (or) general (apartment) metering devices, is determined by: (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

a) for cold water supply, hot water supply, gas supply and electricity supply - in accordance with subparagraph 1 of paragraph 3 of Appendix No. 2 to these Rules;

b) for heating - in accordance with subparagraph 2 of paragraph 3 of Appendix No. 2 to these Rules. At the same time, the contractor makes an adjustment of the amount of the payment for heating once a year in accordance with subparagraph 3 of paragraph 3 of Appendix No. 2 to these Rules.

24. In the event of repeated (2 or more times) refusal by the consumer to allow the contractor or a person authorized by him to enter the residential premises occupied by the consumer to take readings from individual metering devices or distributors:

a) the performer sends to the consumer (in writing) or delivers against signature a notice about the need to report a convenient date and time for the consumer to take readings of individual metering devices or distributors within a month by the performer or a person authorized by him in accordance with subparagraph "d" of paragraph 50 and subparagraph "e" of paragraph 52 of these Rules, as well as the consequences of consumer inaction;

b) the consumer is obliged, within a week from the date of receipt of the notice specified in subparagraph "a" of this paragraph, to inform (in writing) the performer of the date and time of taking readings of individual metering devices or distributors within a month by the contractor or a person authorized by him;

c) if the consumer fails to fulfill the obligations specified in subparagraph "b" of this paragraph, the contractor has the right to calculate the amount of payment for utilities based on the standards for the consumption of utilities in accordance with paragraphs 19, 21 and 22 of these Rules and Appendix No. 2 to these Rules, starting from the month in which the last check was made of the correctness of the readings of individual metering devices or distributors by the consumer, their serviceability, as well as the integrity of the seals on them;

d) after the consumer sends the contractor an application (in writing) on ​​the use of individual metering devices or distributors to calculate the amount of payment for utilities and the contractor or a person authorized by him to take the readings of individual metering devices or distributors, the contractor is obliged to recalculate the amount of the fee in accordance with these Rules .

25. If there are collective (common house) meters for the consumption of heat energy in an apartment building and there are distributors in all or in separate rooms, the amount of payment for heating is calculated based on the average monthly volumes of heat energy consumption for the previous year, and in the absence of information on the volumes of heat consumption energy for the previous year - based on the norm of heat energy consumption and the tariff for thermal energy approved in accordance with the legislation of the Russian Federation. At the same time, the contractor makes adjustments once a year to the amount of payment for heating residential and (or) non-residential premises equipped with distributors, in accordance with subparagraph 5 of paragraph 3 of Appendix No. 2 to these Rules. (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

26. The amount of payment for heating in premises not equipped with distributors is determined based on the total area of ​​residential and heated non-residential premises and norms for the consumption of thermal energy. If the distributors are equipped with living quarters, total area which is less than 50 percent of the total area of ​​​​residential premises in an apartment building, then the amount of payment for heating is calculated in accordance with subparagraph 2 of paragraph 2 of Appendix No. 2 to these Rules.

27. The amount obtained as a result of adjusting the amount of payment for the heating utility service and calculated in accordance with subparagraph "d" of paragraph 20, subparagraph "b" of paragraph 21, paragraphs 23 and 25 of these Rules is taken into account when calculating the payment for utility services payable next month, or compensated by the contractor to the consumer no later than 1 month after the recalculation. (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

28. When equipping a communal apartment with common (apartment) metering devices, the amount of payment for utilities in this residential area is calculated:

a) for cold water supply, hot water supply, sewerage, gas supply and electricity supply - in accordance with subparagraph 1 of paragraph 4 of Appendix No. 2 to these Rules;

b) for heating - in accordance with subparagraph 3 of paragraph 4 of Appendix No. 2 to these Rules.

29.- 48. The clauses are no longer valid. (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

IV. -XV - Lost their power. (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

Appendix No. 1
to the Rules for providing
public services to citizens

APPENDIX 1. CONDITIONS FOR CHANGING THE AMOUNT OF PAYMENTS FOR PUBLIC SERVICES WHEN PROVIDING PUBLIC SERVICES OF IMPROPER QUALITY AND (OR) WITH BREAKS EXCEEDING THE STATED DURATION - No longer valid. (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

Appendix No. 2
to the Rules for providing
public services to citizens

CALCULATION OF PAYMENTS FOR UTILITY SERVICES

(as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

1. In the absence of collective (general house), common (apartment) and individual metering devices in a residential building or in the premises of an apartment building, the amount of payment for utilities is determined in the following order: (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

1) the amount of payment for heating (rubles) in a residential building or in the i-th residential or non-residential premises is determined by the formula: (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

P_o.i = S_i x N_t x T_T, (1)

N_t - normative consumption of thermal energy for heating (Gcal / sq. m);

T_T - tariff for thermal energy, established in accordance with the legislation of the Russian Federation (rubles/Gcal);

2) the subparagraph has become invalid. (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

3) the amount of payment for cold water supply, hot water supply, sewerage and electricity supply (rubles) in the i-th non-residential premises of an apartment building is determined in accordance with paragraph 20 of these Rules, in a residential building or in the i-th residential premises of an apartment building - according to the formula : (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

P_ky.i = n_i x N_j x T_ky, (3)

n_i - the number of citizens living (registered) in the i-th residential premises (apartment, residential building) (persons);

N_j is the standard for consumption of the corresponding utility service (for cold water supply, hot water supply and sanitation - cubic meters per month for 1 person; for electricity supply - kWh per month for 1 person);

T_ky - tariff for the corresponding communal resource established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply and sanitation - rubles / cubic meters; for electricity - rubles / kWh);

4) the subparagraph has become invalid. (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

5) the amount of payment for gas supply (rubles) in the i-th non-residential premises of an apartment building is determined in accordance with paragraph 20 of these Rules, in a residential building or in the i-th residential premises of an apartment building - according to the formula: (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

P_gi = [(S_i x N_go-1) + (n_i x N_gp) + (n_i x N_gv)] x T_g, (5)

S_i is the total area of ​​the i-th premise (apartment) in an apartment building or the total area of ​​a residential building (sq. m);

N_go-1 - gas consumption standard for heating residential premises in an apartment building or a residential building, including utility rooms of a residential building, including premises for keeping livestock, baths and greenhouses, set per unit area of ​​​​the premises (cubic m / sq. m per month);

N_gp - gas consumption standard for cooking (cubic meters per month for 1 person);

N_gv - gas consumption standard for water heating in the absence of centralized hot water supply (cubic meters per month for 1 person);

T_g - tariff (price) for gas, established in accordance with the legislation of the Russian Federation (rubles/cubic meters).

2. When equipping an apartment building with collective (common house) metering devices and the absence of individual and common (apartment) metering devices, the amount of payment for utilities in a residential building is determined in the following order:

1) the amount of payment for cold water supply, hot water supply, gas supply and electricity supply (rubles) is determined by the formula:

P_ky2.i = (V_D - SUMV_nk.i) x T_ky x n_i , (6)
n_D

V_D - the volume (quantity) of a communal resource (cold water, hot water, gas or electric energy) actually consumed during the billing period, determined by the indication of a collective (common house) meter in an apartment building or in a residential building (cubic meters, kW hour);

V_nk.i - the volume (quantity) of the communal resource (cold water, hot water, gas, electric energy) consumed during the billing period in the i-th non-residential premises (excluding common areas) (cubic meters, kWh), determined in accordance with paragraph 20 of the Rules for the provision of public services to citizens;

T_ky is the tariff for the corresponding communal resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply, gas supply and sanitation - rubles/cubic meters; for electricity - rubles/kWh);

n_i - the number of citizens living (registered) in the i-th residential premises (apartment, communal apartment, residential building) (persons);

n_D - the number of citizens registered at the place of residence and place of stay in all residential premises of the house, not equipped with individual metering devices (persons);

2) the amount of payment for heating (rubles) in the i-th residential premises of an apartment building is determined by the formula:

P_o.i = S_i x V_t x T_T, (7)

S_i is the total area of ​​the i-th premise (apartment) in an apartment building or the total area of ​​a residential building (sq. m);

V_t - average monthly consumption of thermal energy for heating for the previous year (Gcal / sq. m);

T_T - tariff for thermal energy, established in accordance with the legislation of the Russian Federation (rubles/Gcal).

In the absence of information on the volumes of consumption of thermal energy for the past year, the amount of payment for heating is determined by formula 1;

3) the amount of payment for heating in the i-th residential building of an apartment building (rubles) is adjusted once a year by the contractor according to the formula:

P_o2.i = P_k.pr x S_i - P_fn.i, (8)
S_D

where: P_k.pr - the amount of payment for thermal energy, determined on the basis of the readings of collective (common house) metering devices installed in an apartment building (rubles);

S_i - total area of ​​the i-th room (apartment, non-residential premises) in an apartment building or the total area of ​​a residential building (sq. m);

S_D - the total area of ​​​​all premises in an apartment building or residential building (sq. M);

P_fn.i - the total amount of payment for heating in the i-th residential building of an apartment building for the past year (rubles).

3. When equipping an apartment building with collective (common house) metering devices and individual or all premises in an apartment building with individual and (or) common (apartment) metering devices, the amount of payment for utilities is determined in the following order: (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

1) the amount of payment (rubles) for cold water supply, hot water supply, gas supply, electricity supply in residential and non-residential premises equipped with an individual and (or) common (apartment) metering device or not equipped with an individual and (or) common (apartment) device accounting, is determined by the formula:

V_D - the volume (quantity) of a communal resource (cold water, hot water, gas or electric energy) actually consumed during the billing period, determined by the readings of a collective (common house) meter in an apartment building or in a residential building (cubic meters, kW- hour);

V_n.p. - the total volume (quantity) of a communal resource (cold water, hot water, gas or electric energy) consumed during the billing period in residential or non-residential premises equipped with metering devices, measured by individual metering devices, and in communal apartments - by common (apartment) devices accounting (cubic meters, kWh);

V_nn - the total volume (quantity) of the communal resource (cold water, hot water, gas or electric energy) consumed during the billing period in residential or non-residential premises that are not equipped with metering devices, determined for residential premises - based on the standards for the consumption of utilities using the formulas 3 and 5, for non-residential premises - in accordance with paragraph 20 of these Rules (cubic meters, kWh);

V_i - the volume (quantity) of the communal resource (cold water, hot water, gas or electric energy) consumed during the billing period in the i-th residential or non-residential premises equipped with a meter, measured by an individual meter, and in communal apartments - by a common one ( apartment) metering device, or in the i-th residential or non-residential premises not equipped with a metering device, determined for residential premises - based on the standards for the consumption of utilities according to formulas 3 and 5, for non-residential premises - in accordance with paragraph 20 of these Rules (cube m, kWh);

T_ku - the tariff for a communal resource established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply, gas supply and sanitation - rubles / cubic meter; for electricity - rubles / kWh); (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

2) the monthly amount of payment for heating (rubles) in a room not equipped with metering devices is determined by formula 1, and in the i-th residential or non-residential premises of an apartment building equipped with metering devices, is determined by formula 7; (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354)

3) the amount of payment for heating in the i-th residential or non-residential premises of an apartment building (rubles) is adjusted once a year by the contractor according to the formula:

P_k.p - the amount of payment for heat energy consumed over the past year in all premises, determined based on the readings of the collective (common house) metering device and the tariff for heat energy, approved in accordance with the legislation of the Russian Federation (rubles);

P_n.p - the amount of payment for heat energy consumed during the billing period in premises equipped with metering devices, determined based on the readings of individual metering devices, in communal apartments - common (apartment) metering devices and the tariff for thermal energy, approved in accordance with the law Russian Federation (rubles);

P_n.n - the amount of payment for thermal energy consumed during the billing period in premises not equipped with metering devices, determined on the basis of the standard for consumption of thermal energy and the tariff for thermal energy approved in accordance with the legislation of the Russian Federation (rubles);

S_D - total area of ​​all residential and non-residential premises in an apartment building (sq. m);

S_i is the total area of ​​the i-th premise (apartment, non-residential premises) in an apartment building (sq. m); (as amended by Decree of the Government of the Russian Federation of 06.05.2011 N 354

P_u - payment for heat energy according to consumption standards in the u-th room not equipped with distributors (rubles); k - number of apartments not equipped with heat distributors (pcs.);

m_i.q - the share of payments attributable to the q-th distributor installed in the i-th room;

P is the number of distributors installed in the i-th room (pcs.);

m_j is the share of payments attributable to the j-th distributor installed in an apartment building;

t is the number of distributors installed in an apartment building (pcs.);

P_fn.i is the total amount of payment for heating in the j-th dwelling in an apartment building for the past year (rubles).

4. When equipping a communal apartment with common (apartment) metering devices and the absence of individual metering devices, the amount of payment for utilities in the i-th residential premises is calculated in the following order:

1) the amount of payment for cold water supply, hot water supply, gas supply, electricity supply or sanitation (rubles) is determined by the formula:

P_ky.i = V_j.i x T_ky, (12)

V_j.i - the volume (quantity) of consumed cold water, hot water, gas (cubic meters), electric energy (kWh) or the volume of discharged domestic wastewater (cubic meters) in the j-th living space of the i-th communal apartment ;

T_ky - the tariff for the relevant communal resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply, gas supply, sanitation - RUB/cubic meters; for electricity supply - RUB/kWh);

2) the volume (quantity) of consumed cold water, hot water, gas (cubic meters), electrical energy (kWh) or the volume of discharged domestic wastewater (cubic meters) in the j-th residential premises of the i-th communal apartment is calculated according to formula.

(together with the "Rules for the provision of public services to citizens")

(as amended on 12/17/2014)

The preamble is no longer valid. - Decree of the Government of the Russian Federation of May 6, 2011 N 354 (as amended on August 27, 2012).

1. Approve the attached Rules for the provision of public services to citizens.

2 - 6. Lost their power. - (rev. 27.08.2012).

Prime Minister

Russian Federation

M. FRADKOV


Approved

Government Decree

Russian Federation

RULES FOR PROVIDING PUBLIC SERVICES TO CITIZENS

I - II. Lost power. - (rev. 27.08.2012).

III. The procedure for calculating and paying utility bills

14. Has expired. - Decree of the Government of the Russian Federation of May 6, 2011 N 354 (as amended on August 27, 2012).

15. The amount of payment for cold water supply, hot water supply, sewerage, electricity supply, gas supply and heating is calculated according to the tariffs established for resource supply organizations in the manner determined by the legislation of the Russian Federation.

If the contractor is a partnership of homeowners, a housing construction, housing or other specialized consumer cooperative or a managing organization, then the calculation of the amount of payment for utilities, as well as the purchase by the contractor of cold water, hot water, sanitation services, electricity, gas and heat energy is carried out at tariffs established in accordance with the legislation of the Russian Federation and used to calculate the amount of payment for utilities by citizens.

16. If there are individual, common (apartment) metering devices in the premises and in the absence of collective (common house) metering devices, the amount of payment for utilities is determined based on the readings of individual, common (apartment) metering devices.

17. When applying tariffs that include 2 or more components (in particular, the calculation of the cost of the actually consumed volume of communal resources and the calculation of the cost of their supply), the amount of payment for utilities is calculated as the sum of payments for each of these components.

18. When applying tariffs differentiated by time of day (day and night) and (or) consumed load per unit of time, the amount of payment for utilities is calculated based on the readings of metering devices and the corresponding tariffs.

When generating heat energy for heating an apartment building using an autonomous heating system that is part of the common property of the owners of premises in an apartment building (in the absence of centralized heating), the amount of heating payment is calculated based on the readings of metering devices and the corresponding tariffs for fuel used for production thermal energy. At the same time, the costs of maintaining and repairing in-house engineering systems used for the production of thermal energy are included in the payment for the maintenance and repair of a dwelling.

When preparing hot water using the in-house engineering systems of an apartment building (in the absence of centralized hot water preparation), the amount of payment for hot water supply is calculated based on the readings of metering devices and the corresponding tariffs for cold water and fuel used for hot water preparation. At the same time, the costs of maintaining and repairing in-house engineering systems used to prepare hot water are included in the payment for the maintenance and repair of a dwelling.

19. In the absence of collective (common house), common (apartment) and individual metering devices, the amount of payment for utilities in residential premises is determined by:

a) for heating - in accordance with subparagraph 1 of paragraph 1 of Appendix No. 2 to these Rules;

b) for cold water supply, hot water supply, water disposal and power supply - in accordance with subparagraph 3 of paragraph 1 of Appendix No. 2 to these Rules. Unless otherwise provided by the contract, the consumer is considered to be temporarily residing in the residential premises during the period, the duration and start date of which are specified by the consumer in the notification sent to the contractor, and the utility bill attributable to the temporarily residing consumer is calculated in proportion to the number of days lived;

c) for gas supply - in accordance with subparagraph 5 of paragraph 1 of Appendix No. 2 to these Rules.

20. In the absence of individual metering devices for cold water, hot water, electricity, gas and heat energy in non-residential premises of an apartment building, the amount of payment for utilities in non-residential premises is calculated at the relevant tariffs established in accordance with the legislation of the Russian Federation, as well as based on volumes of consumed communal resources, which are determined by:

a) in the absence of a collective (common house) meter for cold water and (or) hot water in an apartment building - by calculation based on water consumption standards, and in the absence of such standards - in accordance with the requirements of building codes and regulations. When equipping an apartment building with a collective (common house) metering device and individual premises in such a house with individual and (or) common (apartment) metering devices, the amount of payment for utilities is determined in accordance with subparagraph 1 of paragraph 3 of Appendix No. 2 to these Rules;

b) for wastewater - as the total volume of consumed cold and hot water;

c) in the absence of a collective (common house) gas and (or) electric energy meter in an apartment building - by calculation, agreed by the resource supply organization with the person who has concluded an agreement with it, based on the power and operating mode of the consuming devices installed in these premises. When equipping an apartment building with a collective (common house) metering device and individual premises in such a house with individual and (or) common (apartment) metering devices, the amount of payment for utilities is determined in accordance with subparagraph 1 of paragraph 3 of Appendix No. 2 to these Rules;

D) for heating - in accordance with subparagraph 1 of paragraph 1, subparagraph 2 of paragraph 2 and subparagraph 2 of paragraph 3 of Appendix No. 2 to these Rules. At the same time, the contractor makes adjustments to the amount of the payment for heating once a year in the manner prescribed by subparagraph 3 of paragraph 2 and subparagraph 3 of paragraph 3 of Appendix No. 2 to these Rules.

21. When equipping an apartment building with collective (common house) metering devices and in the absence of individual and common (apartment) metering devices, the amount of payment for utilities in a residential building is determined by:

a) for cold water supply, hot water supply, gas supply and electricity supply - in accordance with subparagraph 1 of paragraph 2 of Appendix No. 2 to these Rules;

B) for heating - in accordance with subparagraph 2 of paragraph 2 of Appendix No. 2 to these Rules. At the same time, the contractor makes adjustments to the amount of the payment for heating once a year in accordance with subparagraph 3 of paragraph 2 of Appendix No. 2 to these Rules.

22. When equipping an apartment building with collective (common house) metering devices, consumers of utility services in an apartment building are obliged to pay for utility services based on the readings of the collective (common house) metering device.

23. When equipping an apartment building with a collective (common house) metering device and equipment partially or completely individual and (or) common (apartment) metering devices for premises in such a house, the amount of payment for utilities consumed in residential and non-residential premises, equipped or not equipped individual and (or) general (apartment) metering devices, is determined by:

a) for cold water supply, hot water supply, gas supply and electricity supply - in accordance with subparagraph 1 of paragraph 3 of Appendix No. 2 to these Rules;

b) for heating - in accordance with subparagraph 2 of paragraph 3 of Appendix No. 2 to these Rules. At the same time, the contractor makes an adjustment of the amount of the payment for heating once a year in accordance with subparagraph 3 of paragraph 3 of Appendix No. 2 to these Rules.

24. In the event of repeated (2 or more times) refusal by the consumer to allow the contractor or a person authorized by him to enter the residential premises occupied by the consumer to take readings from individual metering devices or distributors:

A) the contractor sends the consumer (in writing) or delivers against signature a notice about the need to inform the consumer of the date and time convenient for the consumer to take readings of individual metering devices or distributors within a month by the contractor or a person authorized by him in accordance with subparagraph "d" of paragraph 50 and subparagraph "e" of paragraph 52 of these Rules, as well as the consequences of the consumer's inaction;

B) the consumer is obliged, within a week from the date of receipt of the notice specified in subparagraph "a" of this paragraph, to inform (in writing) the performer of the date and time of taking readings of individual metering devices or distributors within a month by the contractor or a person authorized by him;

c) if the consumer fails to fulfill the obligations specified in subparagraph "b" of this paragraph, the contractor has the right to calculate the amount of payment for utilities based on the standards for the consumption of utilities in accordance with paragraphs 19, 21 and 22 of these Rules and Appendix No. 2 to these Rules, starting from the month in which the last check was made of the correctness of the readings of individual metering devices or distributors by the consumer, their serviceability, as well as the integrity of the seals on them;

d) after the consumer sends the contractor an application (in writing) on ​​the use of individual metering devices or distributors to calculate the amount of payment for utilities and the contractor or a person authorized by him to take the readings of individual metering devices or distributors, the contractor is obliged to recalculate the amount of the fee in accordance with these Rules .

25. If there are collective (common house) meters for the consumption of heat energy in an apartment building and there are distributors in all or in separate rooms, the amount of payment for heating is calculated based on the average monthly volumes of heat energy consumption for the previous year, and in the absence of information on the volumes of heat consumption energy for the previous year - based on the norm of heat energy consumption and the tariff for heat energy, approved in accordance with the legislation of the Russian Federation. At the same time, the contractor makes adjustments once a year to the amount of payment for heating residential and (or) non-residential premises equipped with distributors, in accordance with subparagraph 5 of paragraph 3 of Appendix No. 2 to these Rules.

26. The amount of payment for heating in premises not equipped with distributors is determined based on the total area of ​​residential and heated non-residential premises and norms for the consumption of thermal energy. If residential premises are equipped with distributors, the total area of ​​​​which is less than 50 percent of the total area of ​​\u200b\u200bresidential premises in an apartment building, then the amount of payment for heating is calculated in accordance with subparagraph 2 of paragraph 2 of Appendix No. 2 to these Rules.

27. The amount obtained as a result of adjusting the amount of payment for the heating utility service and calculated in accordance with subparagraph "d" of paragraph 20, subparagraph "b" of paragraph 21, paragraphs 23 and 25 of these Rules is taken into account when calculating the payment for the communal heating service subject to payment in the next month, or compensated by the contractor to the consumer no later than 1 month after the recalculation.

28. When equipping a communal apartment with common (apartment) metering devices, the amount of payment for utilities in this residential area is calculated:

a) for cold water supply, hot water supply, sewerage, gas supply and electricity supply - in accordance with subparagraph 1 of paragraph 4 of Appendix No. 2 to these Rules;

b) for heating - in accordance with subparagraph 3 of paragraph 4 of Appendix No. 2 to these Rules.

29 - 48. Lost their power. - Decree of the Government of the Russian Federation of May 6, 2011 N 354 (as amended on August 27, 2012).

IV-XV. Lost power. - Decree of the Government of the Russian Federation of May 6, 2011 N 354 (as amended on August 27, 2012).

Appendix No. 1

to the Rules for providing

public services to citizens

CONDITIONS FOR CHANGING THE AMOUNT OF PAYMENTS FOR PUBLIC SERVICES WHEN PROVIDING PUBLIC SERVICES OF IMPROPER QUALITY AND (OR) WITH INTERRUPTIONS EXCEEDING THE ESTABLISHED DURATION

Lost power. - Decree of the Government of the Russian Federation of May 6, 2011 N 354 (as amended on August 27, 2012).

Appendix No. 2

to the Rules for providing

public services to citizens

CALCULATION OF PAYMENTS FOR UTILITY SERVICES

1. In the absence of collective (general house), common (apartment) and individual metering devices in a residential building or in the premises of an apartment building, the amount of payment for utilities is determined in the following order:

1) the amount of payment for heating (rubles) in a residential building or in the i-th residential or non-residential premises is determined by the formula:

Standard for the consumption of thermal energy for heating (Gcal / sq. m);

Tariff for thermal energy established in accordance with the legislation of the Russian Federation (rubles/Gcal);

2) has expired. - Decree of the Government of the Russian Federation of 06.05.2011 N 354;

3) the amount of payment for cold water supply, hot water supply, sewerage and electricity supply (rubles) in the i-th non-residential premises of an apartment building is determined in accordance with paragraph 20 of these Rules, in a residential building or in the i-th residential premises of an apartment building - according to the formula :

, (3)

The number of citizens living (registered) in the i-th residential premises (apartment, residential building) (persons);

The consumption standard for the relevant utility service (for cold water supply, hot water supply and sanitation - cubic meters per month for 1 person; for electricity supply - kWh per month for 1 person);

Tariff for the corresponding communal resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply and sanitation - rubles / cubic meter; for electricity - rubles / kWh);

4) has become invalid. - Decree of the Government of the Russian Federation of 06.05.2011 N 354;

5) the amount of payment for gas supply (rubles) in the i-th non-residential premises of an apartment building is determined in accordance with paragraph 20 of these Rules, in a residential building or in the i-th residential premises of an apartment building - according to the formula:

The total area of ​​the i-th premise (apartment) in an apartment building or the total area of ​​a residential building (sq. m.);

Gas consumption standard for heating residential premises in an apartment building or a residential building, including utility rooms of a residential building, including premises for keeping livestock, baths and greenhouses, established per unit area of ​​\u200b\u200bthe premises (cub. m / sq. m per month);

Gas consumption standard for cooking (cubic meters per month for 1 person);

Gas consumption standard for water heating in the absence of centralized hot water supply (cubic meters per month for 1 person);

Tariff (price) for gas established in accordance with the legislation of the Russian Federation (rubles/cubic meters).

2. When equipping an apartment building with collective (common house) metering devices and the absence of individual and common (apartment) metering devices, the amount of payment for utilities in a residential building is determined in the following order:

1) the amount of payment for cold water supply, hot water supply, gas supply and electricity supply (rubles) is determined by the formula:

, (6)

The volume (quantity) of a communal resource (cold water, hot water, gas or electric energy) actually consumed during the billing period, determined by the indication of a collective (common house) meter in an apartment building or in a residential building (cubic meters, kWh) ;

The volume (quantity) of the communal resource (cold water, hot water, gas, electric energy) consumed during the billing period in the i-th non-residential premises (excluding common areas) (cubic meters, kWh), determined in accordance with paragraph 20 of the Rules for the provision of public services to citizens;

Tariff for the corresponding communal resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply, gas supply and sanitation - rubles / cubic meter; for electricity - rubles / kWh);

The number of citizens living (registered) in the i-th residential premises (apartment, communal apartment, residential building) (persons);

The number of citizens registered at the place of residence and place of stay in all residential premises of the house, not equipped with individual metering devices (persons);

2) the amount of payment for heating (rubles) in the i-th residential premises of an apartment building is determined by the formula:

, (7)

The total area of ​​the i-th premise (apartment) in an apartment building or the total area of ​​a residential building (sq. m.);

Average monthly consumption of thermal energy for heating for the previous year (Gcal / sq. m);

Tariff for thermal energy established in accordance with the legislation of the Russian Federation (rubles/Gcal).

In the absence of information on the volumes of consumption of thermal energy for the past year, the amount of payment for heating is determined by formula 1;

3) the amount of payment for heating in the i-th residential building of an apartment building (rubles) is adjusted once a year by the contractor according to the formula:

, (8)

The amount of payment for thermal energy, determined on the basis of the readings of collective (common house) metering devices installed in an apartment building (rubles);

The total area of ​​the i-th premise (apartment, non-residential premises) in an apartment building or the total area of ​​a residential building (sq. m.);

The total area of ​​all premises in an apartment building or residential building (sq. M);

The total amount of payment for heating in the i-th residential building of an apartment building for the past year (rubles).

3. When equipping an apartment building with collective (common house) metering devices and individual or all premises in an apartment building with individual and (or) common (apartment) metering devices, the amount of payment for utilities is determined in the following order:

1) the amount of payment (rubles) for cold water supply, hot water supply, gas supply, electricity supply in residential and non-residential premises equipped with an individual and (or) common (apartment) metering device or not equipped with an individual and (or) common (apartment) device accounting, is determined by the formula:

, (9)

The volume (quantity) of a communal resource (cold water, hot water, gas or electric energy) actually consumed during the billing period, determined by the readings of a collective (common house) meter in an apartment building or in a residential building (cubic meters, kWh) ;

The total volume (quantity) of a communal resource (cold water, hot water, gas or electric energy) consumed during the billing period in residential or non-residential premises equipped with metering devices, measured by individual metering devices, and in communal apartments - by common (apartment) metering devices (cubic meters, kWh);

The total volume (quantity) of a communal resource (cold water, hot water, gas or electric energy) consumed during the billing period in residential or non-residential premises that are not equipped with metering devices, determined for residential premises - based on the standards for the consumption of utilities according to formulas 3 and 5, for non-residential premises - in accordance with paragraph 20 of these Rules (cubic meters, kWh);

The volume (quantity) of a communal resource (cold water, hot water, gas or electric energy) consumed during the billing period in the i-th residential or non-residential premises equipped with a meter, measured by an individual meter, and in communal apartments - by a common (apartment) metering device, or in the i-th residential or non-residential premises not equipped with a metering device, determined for residential premises - based on the standards for the consumption of utilities according to formulas 3 and 5, for non-residential premises - in accordance with paragraph 20 of these Rules (cubic meters , kWh);

The tariff for a communal resource established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply, gas supply and sanitation - rubles / cubic meter; for electricity - rubles / kWh);

2) the monthly amount of payment for heating (rubles) in a room not equipped with metering devices is determined by formula 1, and in the i-th residential or non-residential premises of an apartment building equipped with metering devices, is determined by formula 7;

3) the amount of payment for heating in the i-th residential or non-residential premises of an apartment building (rubles) is adjusted once a year by the contractor according to the formula:

, (10)

The amount of payment for heat energy consumed over the past year in all premises, determined based on the readings of the collective (common house) meter and the heat energy tariff approved in accordance with the legislation of the Russian Federation (rubles);

The amount of payment for thermal energy consumed during the billing period in premises equipped with metering devices, determined based on the readings of individual metering devices, in communal apartments - common (apartment) metering devices and the tariff for thermal energy approved in accordance with the legislation of the Russian Federation (rub .);

The amount of payment for thermal energy consumed during the billing period in premises not equipped with metering devices, determined on the basis of the standard for consumption of thermal energy and the tariff for thermal energy approved in accordance with the legislation of the Russian Federation (rubles);

The total area of ​​all residential and non-residential premises in an apartment building (sq. M);

The total area of ​​the i-th premise (apartment, non-residential premises) in an apartment building (sq. m.);

4) the monthly payment for heating (rubles) in residential and non-residential premises in an apartment building equipped with distributors is determined by formula 7;

5) the amount of payment for heating in the i-th residential or non-residential premises in an apartment building equipped with distributors (rubles), once a year, is adjusted by the contractor according to the formula:

, (11)

Payment for thermal energy determined using collective (common house) metering devices installed in an apartment building (rubles);

Payment for thermal energy according to consumption standards in the u-th room not equipped with distributors (rubles);

k - number of apartments not equipped with heat distributors (pcs.);

The share of payments attributable to the q-th distributor installed in the i-th room;

P is the number of distributors installed in the i-th room (pcs.);

The share of payments attributable to the j-th distributor installed in an apartment building;

t is the number of distributors installed in an apartment building (pcs.);

The total amount of payment for heating in the j-th dwelling in an apartment building for the past year (rubles).

4. When equipping a communal apartment with common (apartment) metering devices and the absence of individual metering devices, the amount of payment for utilities in the i-th residential premises is calculated in the following order:

1) the amount of payment for cold water supply, hot water supply, gas supply, electricity supply or sanitation (rubles) is determined by the formula:

, (12)

The volume (quantity) of consumed cold water, hot water, gas (cubic meters), electrical energy (kWh) or the volume of discharged domestic wastewater (cubic meters) in the j-th living space of the i-th communal apartment;

Tariff for the corresponding communal resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply, gas supply, sewerage - rubles / cubic meter; for electricity - rubles / kWh);

2) the volume (quantity) of consumed cold water, hot water, gas (cubic meters), electrical energy (kWh) or the volume of discharged domestic wastewater (cubic meters) in the j-th living space of the i-th communal apartment is calculated according to formula:

, (13)

The volume (quantity) of consumed cold water, hot water, gas (cubic meters) or electrical energy (kWh) in the i-th communal apartment, determined according to the readings of the general (apartment) metering device, or the volume of diverted effluents, calculated as a total the volume of consumed cold and hot water (cubic meters);

"ON THE PROCEDURE FOR PROVIDING PUBLIC SERVICES TO CITIZENS"

With changes from:

July 21, 2008, July 29, 2010, May 6, 2011, June 25, August 27, 2012, December 17, 2014

Rules
provision of public services to citizens
(approved by Decree of the Government of the Russian Federation of May 23, 2006 N 307)

With changes from:

15. The amount of payment for cold water supply, hot water supply, sewerage, electricity supply, gas supply and heating is calculated according to the tariffs established for resource supply organizations in the manner determined by the legislation of the Russian Federation.

If the contractor is a partnership of homeowners, a housing construction, housing or other specialized consumer cooperative or a managing organization, then the calculation of the amount of payment for utilities, as well as the purchase by the contractor of cold water, hot water, sanitation services, electricity, gas and heat energy is carried out at tariffs established in accordance with the legislation of the Russian Federation and used to calculate the amount of payment for utilities by citizens.

16. If there are individual, common (apartment) metering devices in the premises and in the absence of collective (common house) metering devices, the amount of payment for utilities is determined based on the readings of individual, common (apartment) metering devices.

17. When applying tariffs that include 2 or more components (in particular, the calculation of the cost of the actually consumed volume of communal resources and the calculation of the cost of their supply), the amount of payment for utilities is calculated as the sum of payments for each of these components.

18. When applying tariffs differentiated by time of day (day and night) and (or) consumed load per unit of time, the amount of payment for utilities is calculated based on the readings of metering devices and the corresponding tariffs.

When generating heat energy for heating an apartment building using an autonomous heating system that is part of the common property of the owners of premises in an apartment building (in the absence of centralized heating), the amount of heating payment is calculated based on the readings of metering devices and the corresponding tariffs for fuel used for production thermal energy. At the same time, the costs of maintaining and repairing in-house engineering systems used for the production of thermal energy are included in the payment for the maintenance and repair of a dwelling.

When preparing hot water using the in-house engineering systems of an apartment building (in the absence of centralized hot water preparation), the amount of payment for hot water supply is calculated based on the readings of metering devices and the corresponding tariffs for cold water and fuel used for hot water preparation. At the same time, the costs of maintaining and repairing in-house engineering systems used to prepare hot water are included in the payment for the maintenance and repair of a dwelling.

19. In the absence of collective (common house), common (apartment) and individual metering devices, the amount of payment for utilities in residential premises is determined by:

a) for heating - in accordance with subparagraph 1 of paragraph 1 of Appendix No. 2 to these Rules;

b) for cold water supply, hot water supply, water disposal and power supply - in accordance with subparagraph 3 of paragraph 1 of Appendix No. 2 to these Rules. Unless otherwise provided by the contract, the consumer is considered to be temporarily residing in the residential premises during the period, the duration and start date of which are specified by the consumer in the notification sent to the contractor, and the utility bill attributable to the temporarily residing consumer is calculated in proportion to the number of days lived;

c) for gas supply - in accordance with subparagraph 5 of paragraph 1 of Appendix No. 2 to these Rules.

20. In the absence of individual metering devices for cold water, hot water, electricity, gas and heat energy in non-residential premises of an apartment building, the amount of payment for utilities in non-residential premises is calculated at the relevant tariffs established in accordance with the legislation of the Russian Federation, as well as based on volumes of consumed communal resources, which are determined by:

a) in the absence of a collective (common house) meter for cold water and (or) hot water in an apartment building - by calculation based on water consumption standards, and in the absence of such standards - in accordance with the requirements of building codes and regulations. When equipping an apartment building with a collective (common house) metering device and individual premises in such a house with individual and (or) common (apartment) metering devices, the amount of payment for utilities is determined in accordance with subparagraph 1 of paragraph 3 of Appendix No. 2 to these Rules;

b) for wastewater - as the total volume of consumed cold and hot water;

c) in the absence of a collective (common house) gas and (or) electric energy meter in an apartment building - by calculation, agreed by the resource supply organization with the person who has concluded an agreement with it, based on the power and operating mode of the consuming devices installed in these premises. When equipping an apartment building with a collective (common house) metering device and individual premises in such a house with individual and (or) common (apartment) metering devices, the amount of payment for utilities is determined in accordance with subparagraph 1 of paragraph 3 of Appendix No. 2 to these Rules;

d) for heating - in accordance with subparagraph 1 of paragraph 1, subparagraph 2 of paragraph 2 and subparagraph 2 of paragraph 3 of Appendix No. 2 to these Rules. At the same time, the contractor makes adjustments to the amount of the payment for heating once a year in the manner prescribed by subparagraph 3 of paragraph 2 and subparagraph 3 of paragraph 3 of Appendix No. 2 to these Rules.

21. When equipping an apartment building with collective (common house) metering devices and in the absence of individual and common (apartment) metering devices, the amount of payment for utilities in a residential building is determined by:

a) for cold water supply, hot water supply, gas supply and electricity supply - in accordance with subparagraph 1 of paragraph 2 of Appendix No. 2 to these Rules;

b) for heating - in accordance with subparagraph 2 of paragraph 2 of Appendix No. 2 to these Rules. At the same time, the contractor makes adjustments to the amount of the payment for heating once a year in accordance with subparagraph 3 of paragraph 2 of Appendix No. 2 to these Rules.

22. When equipping an apartment building with collective (common house) metering devices, consumers of utility services in an apartment building are obliged to pay for utility services based on the readings of the collective (common house) metering device.

23. When equipping an apartment building with a collective (common house) metering device and equipment partially or completely individual and (or) common (apartment) metering devices for premises in such a house, the amount of payment for utilities consumed in residential and non-residential premises, equipped or not equipped individual and (or) general (apartment) metering devices, is determined by:

a) for cold water supply, hot water supply, gas supply and electricity supply - in accordance with subparagraph 1 of paragraph 3 of Appendix No. 2 to these Rules;

b) for heating - in accordance with subparagraph 2 of paragraph 3 of Appendix No. 2 to these Rules. At the same time, the contractor makes an adjustment of the amount of the payment for heating once a year in accordance with subparagraph 3 of paragraph 3 of Appendix No. 2 to these Rules.

24. In the event of repeated (2 or more times) refusal by the consumer to allow the contractor or a person authorized by him to enter the residential premises occupied by the consumer to take readings from individual metering devices or distributors:

a) the performer sends the consumer (in writing) or delivers against signature a notice about the need to inform the consumer of the date and time convenient for the consumer to take readings of individual metering devices or distributors within a month by the contractor or a person authorized by him in accordance with subparagraph "d" of paragraph 50 and subparagraph "e" of paragraph 52 of these Rules, as well as the consequences of the consumer's inaction;

b) the consumer is obliged, within a week from the date of receipt of the notice specified in subparagraph "a" of this paragraph, to inform (in writing) the performer of the date and time of taking readings of individual metering devices or distributors within a month by the contractor or a person authorized by him;

c) if the consumer fails to fulfill the obligations specified in subparagraph "b" of this paragraph, the contractor has the right to calculate the amount of payment for utilities based on the standards for the consumption of utilities in accordance with paragraphs 19, 21 and 22 of these Rules and Appendix No. 2 to these Rules, starting from the month in which the last check was made of the correctness of the readings of individual metering devices or distributors by the consumer, their serviceability, as well as the integrity of the seals on them;

d) after the consumer sends the contractor an application (in writing) on ​​the use of individual metering devices or distributors to calculate the amount of payment for utilities and the contractor or a person authorized by him to take the readings of individual metering devices or distributors, the contractor is obliged to recalculate the amount of the fee in accordance with these Rules .

25. If there are collective (common house) meters for the consumption of heat energy in an apartment building and there are distributors in all or in separate rooms, the amount of payment for heating is calculated based on the average monthly volumes of heat energy consumption for the previous year, and in the absence of information on the volumes of heat consumption energy for the previous year - based on the norm of heat energy consumption and the tariff for heat energy, approved in accordance with the legislation of the Russian Federation. At the same time, the contractor makes adjustments once a year to the amount of payment for heating residential and (or) non-residential premises equipped with distributors, in accordance with subparagraph 5 of paragraph 3 of Appendix No. 2 to these Rules.

26. The amount of payment for heating in premises not equipped with distributors is determined based on the total area of ​​residential and heated non-residential premises and norms for the consumption of thermal energy. If residential premises are equipped with distributors, the total area of ​​​​which is less than 50 percent of the total area of ​​\u200b\u200bresidential premises in an apartment building, then the amount of payment for heating is calculated in accordance with subparagraph 2 of paragraph 2 of Appendix No. 2 to these Rules.

27. The amount obtained as a result of adjusting the amount of payment for the heating utility service and calculated in accordance with subparagraph "d" of paragraph 20, subparagraph "b" of paragraph 21, paragraphs 23 and 25 of these Rules is taken into account when calculating the payment for the communal heating service subject to payment in the next month, or compensated by the contractor to the consumer no later than 1 month after the recalculation.

28. When equipping a communal apartment with common (apartment) metering devices, the amount of payment for utilities in this residential area is calculated:

a) for cold water supply, hot water supply, sewerage, gas supply and electricity supply - in accordance with subparagraph 1 of paragraph 4 of Appendix No. 2 to these Rules;

b) for heating - in accordance with subparagraph 3 of paragraph 4 of Appendix No. 2 to these Rules.

Appendix No. 2
to the Rules for providing
public services to citizens

In 2006, on May 23, the Government of the Russian Federation promulgated Decree 307 on the rules for the provision of public services to citizens.

The housing and communal sector relies on the following legal framework: Housing Code Russian Federation, Decrees of the Government of the Russian Federation (related to the housing and communal services), Sanitary Rules and Norms, GOSTs. Read the article about what this document entails for citizens.

Main provisions of the Decree

Document No. 307 includes the following main provisions:

  • the principles (rules) for the provision of services to consumers (citizens) by public utilities are determined;
  • the qualitative parameters of the services provided are set (heat carrier temperature, water pressure, etc.);
  • how the performance of services is monitored;
  • principles and rules for paying utilities for the services provided, including for the period of actual absence of residents for good reasons (vacation, hospital treatment, business trip, etc.);
  • outlines the scope of duties, rights between the performer and the consumer.

The provisions of the Decree have jurisdiction over all categories of residents (you can see the full text of the document). That is, for residents of the private sector, municipal or federal housing stock, uniform rules apply.

What gives citizens the Decree

The entry into force of this resolution gives ordinary citizens clear rules and an algorithm of actions in cases of bringing unscrupulous public service workers to justice.

The volumes and quality parameters of the provided utilities are determined (as an example: the temperature of hot water should be in heating season within the range of +50 to +70 degrees Celsius in accordance with clause 2.08.01.89 of SNiP "Residential buildings").

Guided by the provisions and norms of this document, law-abiding citizens have the right and can hold public utilities liable for poor-quality services (non-compliance of actual indicators with normative ones).

A citizen has the right to receive a service of adequate quality according to certain standards, and is obliged to make timely settlements with the supplier (utilities).

Note: in cases of payment for actually not received services, the consumer has the right to demand recalculation of the cost of the service.

For example, according to sanitation standards, the air temperature in living rooms is not lower than +18 degrees Celsius. The tenant, in cases where the temperature is below normal, has the right to contact the management company with a complaint.

Representatives must arrive from the housing department to carry out technical measurements at the common house input (taking readings from the meter - the temperature of the water coming from the heating main to the residential building) and directly in the rooms of the applicant's apartment. In any case, the cause of the low temperature must be established, measures to eliminate the root cause must be determined.

Residents will be recalculated for heat payment and in the next payment the amount will be reduced by the amount of under-delivered coolant (the amount of heat is measured in gigacalories). The actual compensation is made at the expense of the identified perpetrators.

Such appeals of residents should be formalized by the relevant acts, which indicate the following data:

  • Date of preparation;
  • actual address of the applicant;
  • temperature inside the home;
  • outdoor air temperature;
  • indicators of coolant parameters on a common house metering device (hot water temperature, pressure);
  • action plan with specific dates for troubleshooting undersupply of heat.

For a full overview of Decree No. 307, see the following video:

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Appendix No. 2

to the Rules for providing

public services to citizens

UTILITY PAYMENT AMOUNT

1. In the absence of collective (general house), common (apartment) and individual metering devices in a residential building or in the premises of an apartment building, the amount of payment for utilities in a residential building is determined in the following order:

1) heating fee(rub.) in the i-th residential premises of an apartment building is determined by the formula:

Si is the total area of ​​the i-th premise (apartment) in an apartment building or the total area of ​​a residential building (sq. m);

Nt - normative consumption of thermal energy for heating (Gcal/sq.m);

TT - tariff for thermal energy, established in accordance with the legislation of the Russian Federation (rubles/Gcal);

2) heating fee(rub.) in the i-th residential building of an apartment building is adjusted once a year by the contractor according to the formula:

(2)

Pk.p - the amount of payment for the heat energy consumed in an apartment building (residential building), determined by the resource supply organization by calculation in the manner established by the legislation of the Russian Federation (rubles); Si is the total area of ​​the i-th premise (apartment) in an apartment building or the total area of ​​a residential building (sq.m); SD - the total area of ​​all premises (apartments, non-residential premises) in an apartment building or all premises of a residential building (sq.m); Pfn.i - the total amount of payment for heating in the i-th residential building of an apartment building (residential building) for the past year (rubles);

3) the amount of payment for cold water supply, hot water supply, water disposal and electricity supply (rubles) is determined by the formula:

(3)

ni - the number of citizens living (registered) in the i-th residential premises (apartment, residential building) (persons); Nj - consumption standard for the relevant utility service (for cold water and hot water supply and sanitation - cubic meters per month for 1 person; for electricity supply - kWh per month for 1 person); Tky - the tariff for the corresponding communal resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply and sanitation - rubles / cubic meter; for electricity - rubles / kWh);

4) the amount of payment for cold water supply, hot water supply, water disposal and electricity supply (rubles) 1 time per quarter (if provided for by the contract - 1 time per year) is adjusted by the contractor according to the formula:

(4)

P - the amount of payment for the communal resource (cold water, hot water, electrical energy) consumed in an apartment building (residential building) and water disposal (rubles), determined by the resource supply organization by calculation in the manner established by the legislation of the Russian Federation; Ppr - the total amount of payment, respectively, for cold water supply, hot water supply, electricity supply and sanitation in all residential premises (apartment, residential building) and non-residential premises of the house for the past year (rubles); Si is the total area of ​​the i-th premise (apartment) in an apartment building or the total area of ​​a residential building (sq. m); SD - the total area of ​​all premises (apartments, non-residential premises) in an apartment building or all premises of a residential building (sq. M);

5) the amount of payment for gas supply in the i-th residential premises of an apartment building or in a residential building (rubles) is determined by the formula:

S is the total area of ​​the i-th premise (apartment) in the i apartment building or the total area of ​​a residential building (sq. m.); Ngo-1 is the standard for gas consumption for heating residential premises in an apartment building or a residential building, including utility rooms of a residential building, including premises for keeping livestock, baths and greenhouses, set per unit area of ​​​​the premises (cubic m / sq. m per month); ni - the number of citizens living (registered) in the i-th residential premises (apartment, communal apartment, residential building) (persons); Ngp - gas consumption standard for cooking (cubic meters per month for 1 person); Ngv - gas consumption standard for water heating in the absence of centralized hot water supply (cubic meters per month for 1 person); Tg - tariff (price) for gas, established in accordance with the legislation of the Russian Federation (rubles / cubic meters).

2. When equipping an apartment building with collective (common house) metering devices and the absence of individual and common (apartment) metering devices, the amount of payment for utilities in a residential building is determined in the following order:

1) the amount of payment for cold water supply, hot water supply, gas supply and electricity supply (rubles) is determined by the formula:

(6)

VD - the volume (quantity) of a communal resource (cold water, hot water, gas or electric energy) actually consumed during the billing period, determined by the indication of a collective (common house) meter in an apartment building or in a residential building (cubic meters, kW hour); Vnk.i - the volume (quantity) of the communal resource (cold water, hot water, gas, electric energy) consumed during the billing period in the i-th non-residential premises (excluding common areas) (cubic meters, kWh), determined in accordance with paragraph 20 of the Rules for the provision of public services to citizens; Tky - the tariff for the corresponding communal resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply, gas supply and sanitation - rubles / cubic meter; for electricity - rubles / kWh); ni - the number of citizens living (registered) in the i-th residential premises (apartment, communal apartment, residential building) (persons); nD - the number of citizens registered at the place of residence and place of stay in all residential premises of the house, not equipped with individual metering devices (persons);

2) the amount of payment for heating (rubles) in the i-th residential premises of an apartment building is determined by the formula:

(7)

Si is the total area of ​​the i-th premise (apartment) in an apartment building or the total area of ​​a residential building (sq. m); Vt - average monthly consumption of thermal energy for heating for the previous year (Gcal / sq. m); TT - tariff for thermal energy, established in accordance with the legislation of the Russian Federation (rubles/Gcal).

In the absence of information on the volumes of consumption of thermal energy for the past year, the amount of payment for heating is determined by formula 1;

3) the amount of payment for heating in the i-th residential building of an apartment building (rubles) is adjusted once a year by the contractor according to the formula:

(8)

Pk.pr - the amount of payment for thermal energy, determined on the basis of the readings of collective (common house) metering devices installed in an apartment building (rubles); Si is the total area of ​​the i-th premise (apartment, non-residential premises) in an apartment building or the total area of ​​a residential building (sq. m); SD - the total area of ​​all premises in an apartment building or residential building (sq. M); Pfn.i is the total amount of payment for heating in the i-th residential building of an apartment building for the past year (rubles).

3. When equipping an apartment building with collective (common house) metering devices and individual or all premises in an apartment building with individual and (or) common (apartment) metering devices, the amount of payment for utilities in a residential building is determined in the following order:

1) the amount of payment (rubles) for cold water supply, hot water supply, gas supply, electricity supply in premises not equipped with metering devices is determined by formula 3, and in premises equipped with metering devices, is determined by the formula:

(9)

VD - the volume (quantity) of a communal resource (cold water, hot water, gas or electric energy) actually consumed during the billing period, determined by the indication of a collective (common house) meter in an apartment building or in a residential building (cubic meters, kW hour); Vn.p - the total volume (quantity) of the communal resource (cold water, hot water, gas or electric energy) consumed during the billing period in rooms equipped with metering devices (except for common areas), measured by individual metering devices, and in communal apartments - common (apartment) metering devices (cubic meters, kWh); Vn.n - the total volume (quantity) of the communal resource (cold water, hot water, gas or electric energy) consumed during the billing period in premises not equipped with metering devices, determined based on the standards for the consumption of utilities according to formulas 1 and 3 (cube .m, kWh); Vi.p is the volume (quantity) of the communal resource (cold water, hot water, gas or electric energy) consumed during the billing period in the i-th room equipped with a metering device (excluding common areas), measured by individual metering devices, and in communal apartments - common (apartment) metering devices (cubic meters, kWh); Tky - the tariff for the corresponding communal resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply, gas supply and sanitation - rubles / cubic meter; for electricity - rubles / kWh);

2) the monthly amount of payment for heating (rubles) in a room not equipped with metering devices is determined by formula 1, and in the i-th residential building of an apartment building equipped with metering devices, is determined by formula 7;

3) the amount of payment for heating in the i-th residential building of an apartment building equipped with metering devices (rubles), once a year, is adjusted by the contractor according to the formula:

(10)

Pk.p - the amount of payment for heat energy consumed over the past year in all premises (except for common areas), determined based on the readings of collective (common house) meters and the tariff for heat energy approved in accordance with the legislation of the Russian Federation (rub .); Pn.p - the amount of payment for heat energy consumed during the billing period in premises equipped with metering devices (with the exception of common areas), determined based on the readings of individual metering devices, in communal apartments - common (apartment) metering devices and the tariff for heat energy approved in accordance with the legislation of the Russian Federation (rubles); Pn.n - the amount of payment for thermal energy consumed during the billing period in premises not equipped with metering devices, determined on the basis of the standard for consumption of thermal energy and the tariff for thermal energy approved in accordance with the legislation of the Russian Federation (rubles); SD.p is the total area of ​​all premises in an apartment building equipped with individual or common (apartment) metering devices (sq. M); Si is the total area of ​​the i-th premise (apartment, non-residential premises) in an apartment building or the total area of ​​a residential building equipped with metering devices (sq.m);

4) the monthly amount of payment for heating (rubles) in a residential building in an apartment building equipped with distributors is determined by formula 7;

5) the amount of payment for heating in the i-th residential premises in an apartment building equipped with distributors (rubles), once a year, is adjusted by the contractor according to the formula:

(11)

Pk.p - payment for thermal energy, determined using collective (common house) metering devices installed in an apartment building (rubles); Pu - payment for thermal energy according to consumption standards in the u-th room not equipped with distributors (rubles); k - number of apartments not equipped with heat distributors (pcs.); mi.q - the share of payments attributable to the q-th distributor installed in the i-th room; P is the number of distributors installed in the i-th room (pcs.); mj is the share of payments attributable to the j-th distributor installed in an apartment building; t is the number of distributors installed in an apartment building (pcs.); Pfn.i is the total amount of payment for heating in the j-th dwelling in an apartment building for the past year (rubles).

4. When equipping a communal apartment with common (apartment) metering devices and the absence of individual metering devices, the amount of payment for utilities in the i-th residential premises is calculated in the following order:

1) the amount of payment for cold water supply, hot water supply, gas supply, electricity supply or sanitation (rubles) is determined by the formula:

(12)

Vj.i - volume (quantity) of consumed cold water, hot water, gas (cubic meters), electric energy (kWh) or the volume of discharged domestic wastewater (cubic meters) in the j-th living space of the i-th communal apartment ; Tky - the tariff for the corresponding communal resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply, gas supply, sanitation - rubles / cubic meter; for electricity - rubles / kWh);

2) the volume (quantity) of consumed cold water, hot water, gas (cubic meters), electrical energy (kWh) or the volume of discharged domestic wastewater (cubic meters) in the j-th residential premises of the i-th communal apartment is calculated according to formula:

(13)

Vi - the volume (quantity) of consumed cold water, hot water, gas (cubic meters) or electric energy (kWh) in the i-th communal apartment, determined according to the readings of the general (apartment) metering device, or the volume of diverted effluents, calculated as the total volume of consumed cold and hot water (cubic meters); nj.i - the number of citizens living in the j-th dwelling in the i-th communal apartment (persons); ni - the number of citizens living in the i-th communal apartment (persons);

3) the amount of payment for heating in the j-th residential premises in the i-th communal apartment (rubles) is determined by the formula:

(14)

thetai - the volume (amount) of thermal energy per i-th communal apartment (Gcal); Sj.i - living area of ​​the j-th dwelling (rooms, rooms) in the i-th communal apartment (sq. m); Ski - total living area of ​​residential premises (rooms) in the i-th communal apartment (sq.m); TT - tariff for thermal energy, established in accordance with the legislation of the Russian Federation (rubles/Gcal).

5. When equipping a communal apartment with common (apartment) and individual electrical energy meters, the amount of payment for lighting auxiliary premises, which are common property in a communal apartment, attributable to the j-th dwelling in the i-th communal apartment (rubles), is determined according to the formula:

(15)

Ei - the amount of electrical energy, determined by common appliance accounting in the i-th communal apartment (kW h); Ej.i - the amount of electrical energy determined by the meter installed in the j-th residential premises in the i-th communal apartment (kW h); r - the number of living quarters in the i-th communal apartment (pcs.); nj.i - the number of citizens living in the j-th dwelling in the i-th communal apartment (persons); ni - the number of citizens living in the i-th communal apartment (persons); TE - tariff for electric energy established in accordance with the legislation of the Russian Federation (rubles/kWh).

6. In the event of repeated (2 or more times) refusal by the consumer to allow the contractor or a person authorized by him to enter the residential premises occupied by the consumer to take readings from individual metering devices, the amount of payment for utilities is determined in the manner specified in paragraph 1 of this annex, starting from the month , in which the consumer for the second time did not allow the indicated persons to take readings of individual metering devices, until the month (inclusive) in which the consumer eliminated the specified violation. At the same time, the contractor recalculates the amount of payment for utilities using the readings of metering devices in accordance with the Rules for the provision of utility services to citizens.

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